When does my insurance cover start?
Your insurance cover starts from the moment you set up your policy. An invoice will be sent to you for payment. The policy needs to be paid with 14 days from the start date of cover.
How can I pay for my policy?
Payments for your insurance can be made in many ways which will be listed at the bottom of your invoice. They include BPAY, Post Billpay at the Post office, over the phone or internet by credit card or by cheque.
How long does it take for my payment to be processed?
Payments made by Credit Card, Post Billpay or BPAY are processed within 24-48hrs. Payments made by Cheque take from 5-7 days to be processed.
How do I cancel my insurance policy?
All Cancellations need to be done in writing by yourself, notifying us that you wish to cancel your policy. We will require your name, the policy number and address of the property or invoice number and the reason you are cancelling your insurance. The refund can be made in the form of a cheque or EFT so we will also require your mailing address or bank details for direct deposit into your account. All requests can be sent through to email@example.com
How long does it take to get a refund?
Once we receive your cancellation request it can take up to 4 weeks to process a refund.
I have changed my mailing address. How do I update this information?
All requests need to be done in writing. We will require your name, policy number, address of your insured property or invoice number and the details you wish to update. All updates can be sent through to firstname.lastname@example.org