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Claims at Honan

In-house claims department

Our in-house claims department, comprised of experienced claims professionals, can provide you an advantage when a claim arises. We advocate for you and your position all the way.

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We advocate for you

  • We act as your representative, and work with you to get the best possible outcome from the policy.
  • We are passionate about ensuring a fair and reasonable outcome.
  • We apply our knowledge of relevant legislation, guidelines, regulations, and internal policy and procedures through the claims lifecycle.
  • From time to time we may act under a binder or agency agreement when we provide claim services. In this case, we will not act as your representative but acting as the agent for the insurer. We will tell you when we are not acting as your representative.

 

We keep you informed

  • We will meet with you to discuss any difficult claims.

  • We train you in key areas of each policy and how it functions.

  • We provide coverage evaluations, research the relevant information, and keep you updated.

We guide you through the process

  • We are responsible for ensuring the claims process runs efficiently and smoothly.

  • We discuss the strategy with you and/or solicitors.

  • We are transparent about relevant information required to support the claims strategy.

 

We draw on our strong knowledge

  • We pride ourselves on the tenacity and technical knowledge of our claims team.

  • We leverage our team’s experience working for insurance companies as underwriters and brokers.

  • We collaborate with the right people in our business, drawing on key strengths as needed.

Claims checklist

  • Contact Honan Insurance Group citing the date, time, cause and location of the loss.
  • Take photos of the damage.
  • Obtain identification of all civil authorities involved such as fire, police, health department, building inspector, etc.
  • Keep damaged items safe for assessment.
  • Retain all invoices, time sheets etc., to ensure all costs are captured and attributable to the loss and to prevent an overlapping of normal costs with these expenditures.
  • If you are making a business insurance claim have your ABN and GST information handy (if applicable).

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With you all the way

Helping you to realise your growth strategies and potential is the reason we exist.

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Honan Insurance Group Pty Ltd (ABN 67 005 372 396, AFSL no. 246749) (“Honan”) is an insurance broker acting as agent for insureds and intending insureds and is a part of the Marsh Group of companies. Honan is not an insurer. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire the product, refer to the specific policy wordings, product disclosure statements and/or target market determination (TMD) available from Honan on request.

From time to time, Honan may act under a binder arrangement with an insurer. When this happens, Honan is authorised by the insurer to issue certain insurance policies on the insurer’s behalf. When Honan does this, it acts as the agent for the insurer and not for any insured person. We will let you know when we are acting under a binder. You can view the product disclosure statements for the insurance policies we issue under a binder arrangement here. A copy of the target market determination (TMD) for each policy is also available on this website.

LCPA 25/888