If we are unable to resolve your complaint to your satisfaction within thirty (30) business days of receipt, you can contact our external dispute resolution service provider, the Insurance &Financial Services Ombudsman Scheme Inc.
This is a free, independent dispute resolution service, who may help investigate or resolve your complaint.
The contact details for our external dispute resolution service provider are
Insurance & Financial Services Ombudsman Scheme Inc.
Physical: Level 2, Solnet House, 70 The Terrace Wellington 6143
Post: PO Box 10-845, Wellington 6143, New Zealand
Free telephone Number 0800 888 202
Honan Insurance Group (NZ) Ltd FSP524106 is the financial advice provider.
We can be contacted at:
Suite 304, 27 Gillies Avenue, Newmarket, Auckland 1023
PO Box 8614, Newmarket Auckland 1149